All orders of in stock items are processed and shipped upon receipt. You will be notified of any items that are not in stock for shipment; this may be either Back-Ordered or Discontinued, etc . Normal processing time is 1-3 business days and delivery via UPS is generally 1-6 business days depending on your delivery address. Transit times may be calculated by visiting www.UPS.com and entering an originating zip code of 90248.
Regular shipping rates are calculated based on the weight of all items, and the dimensions of the box(es) being shipped.
A street address is required for us to ship via UPS. For Post Office Boxes and military bases we must ship via U.S. Mail and an additional shipping charge may be required. Please allow at least 6-8 weeks for delivery of all U.S. mail shipments, which include but are not limited to HI, AK, Canada, PR, APO's, FPO's and P.O. boxes. Additional postage may be due at time of shipping.
NOTE: On overweight or oversized items, an additional Heavy Weight Surcharge may have be added to the price.
We ship to the USA, her outlying territories, and Canada. We are not accepting international orders outside North America at this time. We require a credit card issued by a U.S. bank or institution and would prefer a United States Shipping address to the due rising costs of brokerage fees.
Orders deemed too large or too heavy for standard shipping will be subject to shipment via truck. A customer service representative will contact you with a freight quote. All truck shipments must gain final customer approval before leaving our facilities.
California residents WITHIN Los Angeles County are charged 8.75% sales tax on all non-food items, California residents OUTSIDE Los Angeles County are charged 7.25% sales tax on all non-food items. All Residents of states other than California are not charged sales tax.
Major Surplus & Survival - Legal Policy
DISCLAIMER: Descriptive, typographical, pricing, photography or omission errors may occur in our catalogs and/or this website. Major Surplus reserves the right to correct these errors or withdraw the offer. Prices and availability are subject to change at any time without notice. It may be necessary for us to substitute an item with one of equal or greater value that may vary somewhat from our catalog description.
Restricted Items It is the sole responsibility of the customer to check with local authorities on purchase of pepper spray, stun guns, knives, swords and machetes as well as any other hazardous articles offered for sale. Buyer is to ascertain and comply with all applicable local, state and federal laws regarding possession and use of these items. By placing an order, buyer represents that they are of legal age and will use items only in a legal and lawful way.
We are forbidden by law to export any of the following items: Gas Masks, gas mask filters, chemical suits, handcuffs, pepper spray, stunguns, inert hand grenades, night vision equipment, ammo magazines or fuels (solid or liquid).
California Restricted Items: Gas cans without an automatic shutoff device and ballistic helmets.
Federal Trade Commission Warnings: The FTC Act requires that health and safety-related claims, such as claims that a gas mask, respirator or protective clothing can protect against contaminants, including NBC (nuclear, biological, and chemical) contaminants, must be supported by competent and reliable scientific evidence. Major Surplus and Survival makes no claims as to the effectiveness of any of the gas masks, respirators, or protective clothing it sells. The Military Surplus items we sell are just that: Military Surplus. We cannot claim their effectiveness. We only state that they are true Military Surplus and the basic condition the items are in. On non-surplus items, such as the Scott M-95 gas mask, Major Surplus only states that these items are newly manufactured and the manufacturer claims the effectiveness of any protection. These manufactures have shown us, Major Surplus, test results. We cannot, in any way, supply interpretations of said test results. We can provide a copy of the test results provided to us upon request.
Furthermore, any claims an item meets and or exceeds Military Standards (DOD) is based upon the manufacturers claim to us. Major Surplus has no means to scientifically prove or disprove such claims.
If for any reason you are not satisfied with your purchase, you may return it to us within 30 days of receipt for a refund, replacement or credit. Our return procedure is easy and hassle-free. Each order is mailed with a Return Form. There is no need to call, just fill out the form and mail it along with a copy of your postage receipt, a copy of the invoice and the unwanted item. For your protection please insure the package. If the return is because we made a mistake, we will reimburse your surface shipping costs or send out a UPS Call Tag;however, this is at Major Surplus' Discretion. Please use US Mail Parcel Post or UPS Ground ONLY when returning product(s). Express Services (such as 3 Day or FedEx 2 Day) will NOT be refunded. We do not reimburse for special handling, charges incurred by using other mail facilities such as Mail Box Etc... If your replacement item is in stock, it should reach you in 2-3 weeks (Note: food items, gas masks, disaster preparedness items, books & videos are not returnable.)
Please check Major's Guides To Surplus Ratings to make sure that the item's condition is acceptable to you.
MajorSurplus.com is committed to protecting our customers' personal information. All orders are transmitted in an encrypted format. To be sure that your order is secure, simply check your Web browser while you are in the ordering section. Most browsers use some sort of symbol to alert you to the fact that you are on a secured Website. For example, Netscape and Internet Explorer use icons - either a padlock or a key - in the bottom left hand corner that appear when the site is secured.
At checkout, we require the credit card customer identification number (CIN) with every online purchase made with American Express, MasterCard and Visa Cards. The CIN is a 3 or 4 digit, numeric value that provides a cryptographic check of the information embossed on the card. This security feature is designed to protect you against consumer fraud. Your CIN will not be stored or maintained on any of our systems and you will need to provide the number every time a purchase is made on MajorSurplus.com.
1. What information does MajorSurplus.com collect from our online customers?
For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. We cannot use that data to identify you. For those who make a purchase on MajorSurplus.com, in order to fulfill the order, we collect and store your name, address, shipping information, email address, purchase data, and billing information.
2. Does MajorSurplus.com use "cookies"?
3. How does MajorSurplus.com use the individualized information that we collect?
In addition to using the information referenced above to fulfill your purchase order, we also retain your name, address, email address and purchase information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of MajorSurplus.com or our corporate affiliates, including Major Surplus & Survival. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, email address or phone number provided below:
We currently send emails only to those MajorSurplus.com customers who request that we provide them with information about our products and services. If you have previously requested such emails, but have changed your mind, contact us by one of the methods referenced above or by unsubscribing to the MajorSurplus.com email list.
Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from Major Surplus & Survival during a ten day period. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.
4. How is the information MajorSurplus.com collects stored and what security procedures do we have in place to protect the confidentiality of that information?
In fact, we will release specific information about you only if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order or in the unlikely situation where we, in good faith, believe such information is necessary to prevent harm to you or others.
We use secure server technology to keep your personal information - including your billing and account information - as secure as possible. Your ordering information is encrypted using Verisign software. Once your information is stored on our database, we have database security technologies and procedures in place to protect it from access by unauthorized employees or third parties.
5. How does MajorSurplus.com protect the safety and privacy of children?
Our site is not directed or marketed to children under the age of 18. We do not intentionally collect or store information on children. If we learn that a child has made a purchase from MajorSurplus.com without his or her parent's consent, we immediately, upon parental request, void the sale and refund any monies collected on the return of the merchandise.
Major Surplus & Survival
435 W. Alondra
Gardena, CA 90248
Email: Customer Service
800-441-8855 or 310-324-8855